Blank copies of the site assessment are available that should be referenced before starting the assessment. They indicate the responses that will require documentation and offer suggested forms of documentation. You can find them here.

The categories in Section B are solely for organizational purposes for your convenience, it does not matter which category you upload your files into. They will be grouped in the way you place them when you are asked to choose files to support questions in the site assessment. You should use the blank assessments noted in 2.1 to determine the documentation you need to prepare.

File upload issues are largely due to an issue in your system connecting to the assessment website. Any minor connection disruption can affect uploads where it would not affect something like internet browsing or sending an email.

There are several reasons this can occur; the following are solutions that have been useful to other providers:

• Upload one file at a time
• Check that your internet browser is up to date
• Check that none of the file names have parenthesis or apostrophes in them
• Do an Internet Speed Test and contact your internet service provider if you are experiencing a slow connection
• Access the assessment through a different internet connection (usually a different location)
• Access the assessment at a later time and see if issues in connection have resolved

Note that a successful uploaded file will appear as a link below the category with a check box next to it. Files listed in another manner may have failed. A file that is still attempting to upload will show a blue loading icon next to it. To test whether a file has uploaded, you can scroll to the bottom of the page and click “Save Draft” and if a pop-up box appears, choose to go ahead. It is suggested to test this one file at a time so little progress is lost if an upload does fail.